SHIPPING & DELIVERY


Q. Has my order been shipped?
You will receive a confirmation email once your order has been dispatched. If you don’t receive a confirmation email please check your junk or spam folder in the first instance. If it hasn’t arrived then please contact us to have the issue rectified. Most orders will be delivered within 3 business days, however please allow up to 5 days for delivery in case of unforeseen hold ups. International delivery times vary and will depend on the country that you are ordering from. 

If for any reason extra postage and handling, custom fees or taxes occur upon arrival, these will be at the customer’s expense. Please contact us for any questions. 

Q. How long will it take for my order to arrive? 
Generally an order will be shipped within 24 hours of receipt and will arrive within 3 business days, however depending on your location it may take longer. For more information on delivery times please check out the Australia Post website. If you haven’t received your order within 7 business days please contact us. Note if you live in a rural area your parcel may take up to 14 business days to arrive. During sale periods please allow an extra 48 hours for your order to arrive – thank you for your patience.

Q. Do you deliver to PO Boxes or Australia Post parcel lockers? 
Yes we do!

Q. Can you deliver to my work address?

Yes we can, please ensure to include your company name to ensure a smooth delivery.

Q. Do I need to be home to receive the delivery?
If you are not home when your Azure Collective is delivered you will receive a card instructing you to collect your order from the nearest pick up point; either a nearby postal depot or selected newsagent. Sometimes Australia Post may choose to leave the parcel in a safe location if it’s easy to do so but that’s not always the case.

Q. How much does it cost to deliver my Azure Collective?
Prices vary and will depending on how many pieces you order. Domestic within Australia starts at $10. Everywhere else starts at $30.

Q. What do I do if my order hasn’t arrived?
If you have not received your order within 7 business days of receiving your confirmation email please contact us via
info@azurecollective.com and we will be able to assist.
An order with an incorrect address may take up to 2 weeks to be received back to us, processed again and redelivered to you. If an incorrect address is supplied by you, we can’t be held responsible unfortunately.

Q. What do I do it my order arrives and contains something I didn’t order?
We are so sorry that you have received an incorrect item! Please email us via azurecollective@gmail.com with your order information, address along with a photo or description of the incorrectly sent item and what you had ordered, and we will get the issue sorted for you as soon as possible.

Q. Do you ship internationally?
Yes we do! Please note that any charges, taxes or fees at destination country will be the customer’s responsibility.

Q. Can I change my mind or my order after I have placed it with Azure Collective? 
Please choose carefully as we do not refund or exchange products simply due to change of mind or for incorrect choice of sizing. If you have made an error after submitting an order please contact us immediately via
info@azurecollective.com so we can fix the situation for you.

Q. Do I need to be home to receive the delivery?

If you are not home when your Azure Collective is delivered you will receive a card instructing you to collect your order from the nearest pick up point; either a nearby postal depot or selected newsagent. Sometimes Australia Post may choose to leave the parcel in a safe location if it’s easy to do so but that’s not always the case.

Q. How much does it cost to deliver my Azure Collective?

Prices vary and will depending on how many pieces you order.  Domestic within Australia starts at $10. Everywhere else starts at $30.

Q. What do I do if my order hasn’t arrived?

If you have not received your order within 7 business days of receiving your confirmation email please contact us via azurecollective@gmail.com and we will be able to assist.

An order with an incorrect address may take up to 2 weeks to be received back to us, processed again and redelivered to you. If an incorrect address is supplied by you, we can’t be held responsible unfortunately.

Q. What do I do it my order arrives and contains something I didn’t order?

We are so sorry that you have received an incorrect item!  Please email us via info@azurecollective.com with your order information, address along with a photo or description of the incorrectly sent item and what you had ordered, and we will get the issue sorted for you as soon as possible.

Q. Do you ship internationally?

Yes we do! Please note that any charges, taxes or fees at destination country will be the customer’s responsibility.

Q. Can I change my mind or my order after I have placed it with Azure Collective?

Please choose carefully as we do not refund or exchange products simply due to change of mind or for incorrect choice of sizing.  If you have made an error after submitting an order please contact us immediately via info@azurecollective.com so we can fix the situation for you.

Returns and exchanges

Q. My order I have purchased doesn’t fit me – can I exchange it for a different size?

If you find the item you have purchased doesn’t fit you may exchange within 7 days from the date of purchase, provided the size you are after in that item is available.  Please note you are responsible for postage and we don’t refund delivery charges.  Any item not thoroughly packaged to avoid damage during shipment won’t be accepted and items but be returned using a trackable postage method.

Q. I have received a faulty item – how do I return it?

We do our best to thoroughly inspect all items prior to shipping to ensure they are each in beautiful condition.  Please email info@azurecollective.com with a photo showing us the fault & we will organize a replacement or refund as soon as possible.

Q. Have you received my return?

We will process your return within 5 business days of your item(s) being delivered to us.  Once your return has been processed you will receive an email confirming your return has been processed and a credit applied to your account.  Credit notes are valid for one year from being issued.

Q. How do I exchange an item I have ordered?

Please note we do not exchange items due to a change of mind.  If you find that your order has a manufacturing fault, we will happily repair, refund or exchange your item providing the item has been purchased within six months (1 replacement will be offered per item). An email must be sent to info@azurecollective.com with your order information, address, along with a photo and description of the fault and whether you are seeking a refund or exchange. The information will be assessed and a return approved. There’s no exchanges or refunds on sale items.

Q. Do I need to pay for postage to return an item?

Yes – customers will be responsible for postage and any associated re-postage due to a return.  We don’t refund delivery charges, or the cost of returning products unless a product is received faulty.  Any items being returned will need to be thoroughly packaged in a similar manner to how they were shipped to avoid damage during transit.  All items must be sent via a return method that is trackable.  Azure Collective cannot be held responsible for goods that may be lost or damaged during return shipping.

Q. Can I return a sale item?

Sale items are priced to clear so please choose carefully as we don’t accept returns on sale items.  Under Australian Consumer Law we’re not required to provide a refund or replacement on sale items if you change your mind.  This includes change of mind in regards to the size or fit of your order.

RETURNS POLICY

Exchange of size

You may exchange for a different size within 7 days from the date of purchase, provided the original item is returned within 2 days of receipt and in original condition with all swing tags, packaging included.  Returns are at your expense and exchanges are only possible if the item is still available. Please carefully read our FAQs and check the sizing provided before you order an item.

Refunds

If you receive a product that has a manufacturing fault or is deemed faulty by us, we will happily provide a full refund or replace the item including any postage costs incurred by you, provided the item was purchased within a six month period (1 replacement is offered per item). Wear and tear over time is normal and is not considered a manufacturing or product fault. Please refer to our FAQ page or the care information below for further details.  If you find that your piece has a manufacturing fault, please send us an email info@azurecollective.com with proof of purchase, a photo and description of the fault.  We will assess your case and notify you in writing whether you will be provided a return, exchange or refund.

Change of mind

Please choose products carefully as we don’t refund or exchange products simply due to change of mind or if you choose the wrong size.

PRE ORDERS

Pre-orders will be advertised on the site. Any pre-orders will be noted with a date of dispatch from our warehouse at the time of ordering.  Please note dates can be subject to change due to circumstances outside of our control.  If a delivery is delayed we will endeavor to let affected customers know as soon as possible via email with a new delivery date quoted at the time of the communication.

SHIPPING

We use Registered Post for all orders placed in Australia.  Most orders are generally received within 3 days, however, please allow for up to five business days for orders in case of unforeseeable delays.

All international deliveries will be delivered with tracking orders wherever possible. Shipping times will be subject to variation depending on the country you are ordering from.  If for any reason extra postage, handling, custom taxes or other fees are required during transit these will be payable by the customer.  Please email info@azurecollective.com if you have any questions about international shipping or international orders with Azure Collective.

CONTACT

info@azurecollective.com